Thank you for choosing Windilogistics ("we," "our," or "us"). This Delivery Policy ("Policy") outlines the terms and conditions regarding the delivery of goods procured through our website windilogistics.com (the "Site"). By using our Services, you agree to comply with and be bound by this Policy.
We currently offer delivery services to Castries at the moment. If your delivery address is outside of our service area, please contact our customer service team at [email protected]/7179325 to discuss possible arrangements.
• Processing Time: Orders are typically processed within 1 business day. Processing time may vary based on the availability of the goods and other factors.
• Delivery Time: Standard delivery times are estimated to be between 1 and 3 business days from the date of dispatch. Please note that delivery times may vary based on your location and external factors such as weather conditions or logistical delays.
• Expedited Delivery: If available, expedited delivery options can be selected during checkout. Expedited delivery times are generally 1 to 2 business days.
• Free Shipping: We may offer free shipping promotions from time to time. The terms and conditions of these promotions will be specified on our Site.
• PO Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase.
• Delivery Attempts: Our delivery partners will make 2 attempts to deliver your order. If delivery is not successful after the specified number of attempts, the package may be returned to their warehouse or facility and if possible will be arranged for redelivery. If redelivery is not possible then you will have to arrange pickup.
• Incorrect Address: Please ensure that the delivery address provided is accurate. We are not responsible for delays or issues arising from incorrect or incomplete addresses provided by you.
• Missing or Damaged Items: If you receive a damaged package or if any items are missing, please contact our customer service team at [email protected]/7179325 immediately after receiving your order. We will investigate the issue and work to resolve it as quickly as possible.
• Unforeseen Delays: Occasionally, unforeseen circumstances such as natural disasters, strikes, or other events may affect delivery times. We will do our best to inform you of any significant delays and work to resolve them.
• Availability: Ensure that someone is available at the delivery address to receive the package. If delivery requires a signature, a valid signature may be required upon delivery.
• Inspection: Inspect your order upon delivery and notify us of any issues immediately. We are not liable for claims of damage or discrepancies reported after the delivery has been completed.
We dnt deal with returns and exchanges.
We reserve the right to modify this Delivery Policy at any time. Any changes will be effective when we post the revised Policy on the Site. Your continued use of our Services constitutes your acceptance of the updated Policy.
If you have any questions or concerns regarding this Delivery Policy or your order, please contact us at:
Windward Island Logistics Services
Massacre, Anse la Raye
St. Lucia
[email protected]
1 758 717-9325
Thank you for choosing Windilogistics. We appreciate your business and look forward to serving you.